App Not Loading?

Staring at a blank screen or spinning loader? Here are the most common fixes to get ActionGrid working again.

Check Your Internet Connection

The most common reason the app won't load is a spotty connection. Try these steps:

• Open your browser and try loading any website — if that doesn't work, the issue is your connection, not ActionGrid

• Switch between Wi-Fi and mobile data to see if one works better

• Move to an area with better signal if you're on cellular

• Restart your router if you're on Wi-Fi

Clear Your Cache

Old cached data can sometimes cause loading issues. Here's how to clear it:

On Mobile (Browser)

• Go to your browser settings

• Find "Clear browsing data" or "Clear cache"

• Select cached images and files

• Tap Clear

• Reload ActionGrid

On Desktop

• Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)

• Select cached images and files

• Click Clear data

• Reload the page

Clear your browser cache to resolve loading issues

Update Your Browser or App

ActionGrid works best on the latest version of your browser. Make sure you're running:

• Chrome 90 or newer

• Safari 15 or newer

• Firefox 90 or newer

• Edge 90 or newer

Check for browser updates in your browser's settings or app store.

Try Incognito Mode

Open ActionGrid in an incognito/private window. If it works there, the issue is likely a browser extension or cached data in your regular window.

Try incognito mode to rule out extensions or cached data

Still Not Working?

If none of the above fixes the issue:

• Try a different browser

• Try a different device (phone vs. computer)

• Check if ActionGrid is experiencing an outage — look for announcements on our social media

• Report the issue with details about what you see

More Help

• Can't sign up for a shift?

• Location not working?