Reporting a Bug

Found something that doesn't work right? We want to know about it. Here's how to report a bug so we can fix it quickly.

Before You Report

Quick checks that might save you time:

• Refresh the page — sometimes a quick reload fixes temporary glitches

• Check your internet — flaky connections cause all sorts of weirdness

• Try incognito mode — if it works there, a browser extension might be causing the issue

• Check this help center — your issue might already have a known fix

How to Report

• Tap the ? (help) icon in the app

• Select Report a Bug

• Fill in the form with as much detail as you can

• Tap Submit

You can also reach us through the contact page or email support@actiongrid.us.

Fill in the bug report form with as much detail as possible

What to Include

The more detail you give, the faster we can fix it. Please include:

• What happened — describe the problem in plain language

• What you expected — what should have happened instead

• Steps to reproduce — what did you do right before the bug appeared?

• Device and browser — iPhone 15 + Safari, Windows laptop + Chrome, etc.

• Screenshots — a picture is worth a thousand bug reports

Taking Good Screenshots

On iPhone: press Side + Volume Up. On Android: press Power + Volume Down. On desktop: use your system's screenshot tool. Try to capture the whole screen so we can see context around the error.

Attach screenshots to help the team understand the issue

What Happens After You Report

• You'll get an email confirming we received your report

• Our team reviews the bug and tries to reproduce it

• If we need more info, we'll email you

• Once fixed, you'll get a notification that the issue is resolved

Most bugs are triaged within 24 hours and fixed within a week. Critical bugs (can't log in, data loss) are addressed immediately.

Thank You

Bug reports make ActionGrid better for everyone. We genuinely appreciate every single report — even the small stuff. You're helping build a better tool for volunteers everywhere.

Common Issues

• App not loading?

• Can't sign up for a shift?

• Location not working?